Support and contact

Version 1.0. Effective Not yet effective — draft awaiting launch date.

1. How to reach us

Email hello@halosuite.ai for everything: help with the app, account and billing questions, privacy requests, legal notices and security reports. It is the only HaloSuite contact address. We do not offer phone support.

2. Response times during the beta

Support during the free beta is best effort. We read every message and try to answer within two business days, but we cannot promise a response time. For anything urgent, put "Urgent" at the start of the subject line, for example if you think your account was misused or a message went out that should not have.

To help us help you, include your workspace name, what you did, what you expected and what happened, and a screenshot if you can. Never send passwords, two-factor codes or API keys by email; we will never ask for them.

If we need to look inside your workspace to help, we will tell you first, look only at what is needed to fix the problem, and stop when it is fixed. HaloSuite has no in-app tool for staff to sign in to your workspace.

3. Privacy requests

To see, correct, export or delete your information, email hello@halosuite.ai with "Privacy request" in the subject line. For deleting data, see https://halosuite.ai/legal/data-deletion. More detail is in our Privacy Policy.

4. Reporting a security problem

Email hello@halosuite.ai with "Security" at the start of the subject line. Please include:

• what you found and where (the page, feature or address);
• steps to reproduce it; and
• what an attacker could do with it.

Please do not access, change or delete other people's data, run automated scans or load tests, or disclose the problem publicly until we have fixed it or 90 days have passed, whichever is first. We will confirm receipt within three business days, keep you informed, and credit you if you wish. We will not take legal action against good-faith research that follows these rules. We do not currently pay bug bounties.

Our security contact is also published at https://halosuite.ai/.well-known/security.txt:

Contact: mailto:hello@halosuite.ai
Expires: [a date less than one year away, in the form 2027-10-01T00:00:00.000Z]
Preferred-Languages: en
Canonical: https://halosuite.ai/.well-known/security.txt
Policy: https://halosuite.ai/legal/support#4-reporting-a-security-problem

5. Abuse

To report spam, scams or other abuse coming from a business that uses HaloSuite, email hello@halosuite.ai with "Abuse" in the subject line and include the message or page you received. If you received a text, you can also reply STOP to it.