How to delete your HaloSuite data

Version 1.0. Effective Not yet effective — draft awaiting launch date.

You can ask us to delete your HaloSuite data at any time. Here is how, and what happens.

Delete your account or your workspace

• By email (always works): write to hello@halosuite.ai from the email address on your HaloSuite account, with the subject "Data deletion request". Say whether you want your account deleted, your whole workspace deleted (workspace owners only), or only the data from one connected service. We confirm within 7 days and complete the request within 30 days.
• In the app (where available): in Settings, choose to delete your account, or, if you own the workspace, to delete the workspace. You must type the confirmation shown on screen.

After you ask, there are 30 days in which you can cancel. Then:

• Account deletion: your identifying details are erased or anonymized, and you are removed from your workspaces.
• Workspace deletion: all of the workspace's content (contacts, messages, drafts, files, connected-service tokens and data, AI conversations) is permanently deleted.

Remove data from Facebook or Instagram

1. In HaloSuite, disconnect Facebook or Instagram under Connections. We delete the access tokens we hold for it.
2. In Facebook, go to Settings and privacy, then Settings, then Apps and Websites, find HaloSuite and remove it.
3. To delete the posts and page data HaloSuite stored for you as well, email hello@halosuite.ai as above and say "Facebook/Instagram data".

Remove data from Google, LinkedIn, X, QuickBooks or your bank

Disconnect the service under Connections in HaloSuite, and remove HaloSuite's access in that service's own settings (for Google, in your Google Account under Security, "Third-party apps with account access"). For a bank linked through Plaid, email us and we will remove the link. To have the data we already copied from the service deleted too, email us as above.

What we keep

• Proof of agreements you accepted or signed: your account identifier, the document version and its fingerprint (hash), the time you accepted, the name you typed, the invite code you used and, where stored, your IP address and browser details. We keep this to establish or defend legal claims; these records cannot be changed or deleted once written.
• Records the law requires, such as billing records once paid plans exist.
• Backups: deleted data can remain in backups until they are overwritten, which we design to happen within 35 days.

More detail is in our Privacy Policy at https://halosuite.ai/legal/privacy.